Insights
Short, plain-spoken posts on running and growing a business.
- BlogDocument and data extraction: how AI reads invoices, receipts and statements, and how accurate it isAI can read invoices, receipts and statements and suggest where each figure belongs in your accounts. We explain how it works, what accuracy really means, and why a person still reviews the result. · 6 min read
- BlogWhat is an AI receptionist, and what does it actually do for a small business?An AI receptionist answers calls, messages and web enquiries when you cannot. This guide covers what it handles itself, what it passes to a person, and what it needs from you first. · 8 min read
- BlogAI, workflow automation or plain software: which one fixes your problem?Plain software, workflow automation and AI solve different problems. I compare them with a table and four everyday examples, so you can pick the simplest one that works. · 7 min read
- BlogHow to make the business run without you: fixing founder dependenceFounder dependence hides in decisions, knowledge, relationships and approvals. Here are five moves that reduce it, in the order that works. · 9 min read
- BlogWhy organic growth takes two to three quarters, and what to do in the meantimeOrganic growth for a services business is slow because the message, the content and the tracking all have to be right first. This post sets honest expectations and a plan for the months in between. · 5 min read
- BlogHow to get knowledge out of one person's head: writing procedures that people useA practical method for documenting a process on one page, testing it with someone else and keeping it alive, so it does not end up forgotten in a folder. · 7 min read
- BlogWhat is an MVP, and how do you test a product idea before building it?An MVP is the smallest working version of a product that real users can try. Here are five low-cost ways to test an idea first, and what belongs in the first build. · 7 min read
- BlogAn internal assistant that answers from your own procedures: what it is and what it needsAn internal assistant answers staff questions from your own procedures, templates and past work, and shows the source of every answer. This guide covers what it needs and what it must never do. · 6 min read
- BlogOutsourcing versus managed business services: what is the difference, and which do you need?Outsourcing hands over tasks, while a managed business service runs the whole function and explains the numbers. This post sets out the difference and how to choose. · 6 min read
- BlogOffshore marketing and eCommerce staff for Australian small businesses: which roles work remotely, and which do notStore, order, customer service, social and campaign support roles can be done well from India on Australian hours. We go through them role by role and set out what each one needs from you. · 6 min read
- BlogOffshoring versus outsourcing for an accounting practice: which one keeps you in control?Outsourcing sends jobs to a provider that works in its own systems. Offshoring places a named person inside your practice. Here is where each one fits, and what to ask before you sign. · 7 min read
- BlogWhat to fix first: how to rank the problems in a growing businessOne scoring method and one table you can copy. Rank each problem by cost of leaving it, effort and dependency, then fix the enabling item first. · 6 min read
- BlogThe spreadsheet three people depend on and one person understands: how to replace it safelyWhen a spreadsheet runs the business, one mistake or one resignation can stop work. Here are the signs, what to write down first, and three safe ways to replace it. · 6 min read
- BlogHow to make two systems talk: systems integration explained for business ownersSystems integration moves data between your software tools so nobody re-types it. Here are four ways to connect systems, when each one fits, and why integrations break. · 7 min read
- BlogWhen the right answer is to change very littleDoing nothing, or very little, is a real option. Here are four situations where it's the right call, and how to tell caution from avoidance. · 5 min read
- BlogWhy software projects run late, and how to scope one that does notSoftware projects run late for a small set of repeatable reasons. Here they are, what a usable scope contains, and what to do if you're already behind. · 7 min read
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